Frequently asked questions
About ISIC and the cards
What is an ISIC card?
The ISIC card (International Student Identity Card) is the only internationally recognised student card. It proves you are a student anywhere in the world and gives you access to more than 150,000 discounts and benefits in more than 130 countries. ISIC has been supported by UNESCO since 1968. In Belgium you order your card from ISIC Belgium. You get it digitally in the ISIC app and can add a plastic card.
Which ISIC card suits me?
There are four cards. Which one you need depends on who you are and what you do: • ISIC STUDENT: you study full-time at a Belgian university or university college. • ISIC SCHOLAR: you are in Belgian primary or secondary education. • ITIC: you are a teacher, lecturer or professor at a Belgian educational institution. • IYTC: you are under 31 and not (or no longer) a student.
What is the difference between ISIC STUDENT and ISIC SCHOLAR?
ISIC STUDENT is for full-time students in higher education, ISIC SCHOLAR for pupils in primary and secondary education. They are two separate cards with their own conditions. For ISIC STUDENT you need proof of enrolment or an admission certificate for the current academic year. For ISIC SCHOLAR an ID and a passport photo are enough; if you are under 16, you also need an ID of a parent or guardian.
Is the ISIC card officially recognised?
Yes. ISIC and ITIC have been supported by UNESCO since 1968 and count in more than 130 countries as proof of your student or teacher status. The cards are issued by the ISIC Association; in Belgium, ISIC Belgium distributes them.
Why do I need an ISIC card if I already have a student card from my school?
The student card of your university college or university is mainly known in Belgium. The ISIC card is internationally recognised as proof of student status, so you also get student discounts abroad, for example in museums and at sights. You also get access to more than 150,000 benefits in more than 130 countries, in shops and online. Some university colleges and universities already build ISIC into their own student card. Then you have both in one card.
Ordering your card
Who can order an ISIC card from ISIC Belgium?
Anyone who studies, goes to school or teaches in Belgium, and young people who are no longer students but are under 31: • Full-time students at a Belgian educational institution, including postgraduate, doctoral and exchange students (ISIC STUDENT). • Pupils in Belgian primary and secondary education (ISIC SCHOLAR). • Teachers, lecturers and professors at a Belgian higher education institution who teach at least 18 hours a week for at least one academic year (ITIC). • Young people aged 12 or over who are not (or no longer) students and are under 31 when they apply (IYTC). There is no maximum age for ISIC STUDENT and ITIC. Studying abroad? Then apply through the ISIC organisation of your host country.
When am I a full-time student?
If you follow at least 15 teaching hours a week, for at least three months a year, and are enrolled at a Belgian educational institution.
Who can order an ITIC card for teachers?
All teachers, lecturers and professors who teach at least 18 hours a week at a state-recognised educational institution in Belgium, for at least one school year. There is no maximum age. You need an employer’s certificate for the current school year.
Is there an age limit for an ISIC card?
It depends on the card: • ISIC STUDENT and ITIC: no maximum age. • ISIC SCHOLAR: no minimum age. If you are under 16, a parent or guardian gives permission and you also need their ID. • IYTC: from 12 years old. You must be under 31 when you apply.
I am an exchange student in Belgium. Can I order an ISIC card?
Yes. Exchange, postgraduate and doctoral students at a Belgian educational institution qualify for ISIC STUDENT if you study full-time: at least 15 teaching hours a week for at least three months.
Which documents do I need to apply for my card?
For every card you need a valid ID and a passport photo. On top of that: • ISIC STUDENT: a valid proof of enrolment or admission certificate from a Belgian higher education institution for the current academic year. • ISIC SCHOLAR: if you are under 16, also an ID of your parent or legal guardian. • ITIC: a current employer’s certificate from a Belgian educational institution for the current school year. • IYTC: nothing extra; proof of enrolment is not needed.
What are the requirements for my photo?
Your photo is a clear passport-style photo of your face, straight on. It does not have to be an official passport photo: a photo taken with your smartphone is fine, as long as your face is clearly visible. Do not use filters.
How do I order my ISIC card step by step?
1. Go to Order a card and choose your card. 2. Fill in your details, upload your photo and your documents. Write the full and correct name of your educational institution: that is what appears on your card. 3. Optionally choose a physical plastic card. 4. Pay with Bancontact, Maestro, credit card, Apple Pay or bank transfer. 5. Download the ISIC app. 6. Receive your ISIC number by email and activate your card in the app.
How much does an ISIC card cost?
• €20: one year of ISIC. • €20: one year of ITIC. • €20: one year of IYTC. • €30: two years of ISIC. • €25: one year of ISIC with one year of the Guido City App (Value Pack). These prices are for the digital card in the ISIC app. A plastic card costs €7 extra.
What is the Value Pack?
The Value Pack combines one year of ISIC or IYTC with one year of the Guido City App, for €25. That way the Guido City App costs you €5 instead of €10: 50% off. With the app you get local benefits in more than 20 Belgian (student) cities. The Value Pack does not exist for ISIC SCHOLAR and ITIC.
Do I also get a plastic card?
Your ISIC card is digital as standard: you find it in the ISIC app. If you also want a plastic card, it costs €7 extra. Processing takes 7 to 10 working days.
How quickly do I get my ISIC card?
Your digital card is usually available within two working days of your order. For a plastic card, processing takes 7 to 10 working days. Do you need your digital card for a trip or a certain date? Then order at least two working days ahead.
Activation and the app
How do I activate my ISIC card in the app?
1. Download the ISIC app. 2. Choose ‘Create Account’. 3. Enter your name and ISIC number as in the activation email. 4. Confirm your email address via the verification email.
What is my ISIC number?
Your ISIC number consists of a letter, 12 digits and a letter, for example S 032 123 456 789 X. You receive it by email as soon as your order is processed. With it you activate your card in the app and log in to the benefits page of this site.
I did not receive an activation or confirmation email. What now?
Check your spam folder for an email from info@isic.be and add that address as a trusted sender. Did you mistype your email address, or can you still not find the email? Then email your name, your email address and your order ID to info@isic.be.
I cannot log in or register in the ISIC app. What now?
Check your ISIC number (a letter, 12 digits and a letter) and use your name exactly as in the activation email. Do you want your name or educational institution changed? Email info@isic.be.
Which devices does the ISIC app work on?
On Android 8.0 or higher and iOS 14.0 or higher.
Does the digital ISIC card also work offline?
Yes. Once your card is activated, you can show it offline. You need internet to activate it and to look up discounts.
Using your card
Which benefits do I get with my ISIC card?
With your ISIC card you get more than 150,000 discounts and benefits in more than 130 countries, in Belgium and abroad. Among other things you save on: • Travel and transport: train, bus, ferry, flights and accommodation. • Museums and UNESCO World Heritage: reduced entry to museums, archaeological sites, palaces and monuments. • Shopping and leisure: deals from international brands, restaurants, shops, attractions and online subscriptions. You find all benefits on the Benefits page of this site and in the ISIC app, where you also see local benefits nearby and save favourites. Which benefits apply differs per country and card type.
How do I use the ISIC discounts?
There are local and online discounts. You find both in the ISIC app and on the website; log in to see the code or link. • In person: show your digital card in the ISIC app. If a code comes with it, show the code in the app or the email from info@isic.be. • Online: copy the code and paste it at checkout on the partner’s site, or use the unique link on the benefit page.
Where is my ISIC card accepted?
ISIC is recognised in more than 130 countries as proof of your student status. You can see which benefits are available at your destination on isic.org/discounts: choose the country there. The digital card is accepted in, among others, Belgium, the Netherlands, France, Germany, the United Kingdom, the United States, Japan and Australia. Not sure? Email info@isic.be.
Is the ISIC card a valid transport ticket?
No. ISIC proves your student status and gives you access to benefits, including some transport discounts, but is not a transport ticket in itself. Bus and train companies also do not accept your ISIC as ID.
How long is my ISIC card valid?
Your card is valid for 12 or 24 months, depending on whether you choose one or two years of ISIC. The validity runs from the date your card was created. You see the expiry date in your profile in the ISIC app and on your digital card.
Can I travel with ISIC?
Yes. Together with travel specialist Connections, ISIC Belgium organises Academic City Breaks during the study-free week. In February 2027 we go to New York and Tokyo. They are individual trips that you can sign up for with friends or family. ISIC and IYTC members pay the best rate; other profiles may pay a surcharge. You find all info and registration under Trips.
Other questions
How do I renew my ISIC card?
Has your membership expired? Then order a new card via Order a card. Afterwards you add your new card number in the ISIC app: 1. Open the app and choose ‘… More’ at the bottom. 2. Tap ‘Edit’ at the top, next to your name and email address. 3. Choose ‘Replace card’. 4. Enter your new ISIC number: a letter, 12 digits and a letter.
My application was rejected. What now?
That happens if a document is unreadable or expired, or shows the wrong school year. You receive an email with the reason and can submit your documents again. Does it not work out? Email info@isic.be.
I lost my plastic card or my phone. What now?
• Lost plastic card: order a new plastic card separately, based on your ISIC number. • Lost phone: install the ISIC app on your new phone and log in with your ISIC number. • No access to your mailbox and you no longer know your ISIC number? Email info@isic.be. Your ISIC number consists of a letter, 12 digits and a letter, for example S 032 123 456 789 X.
My emails to info@isic.be are not being answered. What now?
Be sure to check your spam or junk folder: our replies sometimes end up there. Add info@isic.be to your contacts or safe senders.
How do I contact ISIC Belgium?
Email info@isic.be or use the contact form on this site. For a question about your order, always include your name, your email address and your order ID.
How do you handle my data?
We only process what is needed to check your status and deliver your card. The privacy statement explains which data we keep, for how long and which rights you have.
Working with ISIC
How can I work with ISIC Belgium?
ISIC Belgium works with four kinds of partners: • Educational institutions: ISIC and ITIC in your official student and staff card, with your own logo and house style. • Student clubs: a premium digital membership card with ISIC and extra income for your association. • Alumni associations: a digital alumni pass to keep young alumni up to 31 engaged. • Companies: become a benefit partner and reach students, teachers and young people up to 31. We have 35 years of experience with pupils, students and recent graduates in Belgium. Howest, PXL, VUB, Vlerick and Erasmushogeschool Brussel went before you. Interested? Email info@isic.be for a no-obligation introduction.
How can our university college or university offer ISIC to students and staff?
By building ISIC into your official student card. You get a co-branded card, physical and digital, with your logo and your existing technology: your student card also becomes an internationally recognised proof of student status. Teachers and staff get the ITIC. You choose for whom: all students or, for example, only final-year students. ISIC Belgium also produces and delivers student, staff and guest cards, helps inform your students and staff during the enrolment period and gives insight into what your students need through the Innerdreams platform. A proposal is non-binding and tailor-made; rates on request.
What does ISIC offer student associations?
A premium digital membership card with ISIC: your membership card and the digital ISIC package become one card. Your members get benefits in their student city and worldwide, and your association becomes more attractive, also for Erasmus and later-year students. • Extra income through the ISIC upgrade at enrolment, without pre-financing. • Sponsoring in kind for your quiz, competition or event: prizes, vouchers and gadgets. • Less administration and better protection against fraud. • Surveys through Innerdreams, so you know what your members want. Around thirty large student associations already work with ISIC. Non-binding and tailor-made; rates on request.
What does ISIC offer alumni associations?
A digital alumni pass in your institution’s own look, linked to the international ISIC benefits network. The focus is on young alumni up to 31, just after graduating, when the bond is strongest. With a freemium model, alumni move from free to paying members, and local experiences with a +1, from a boat trip in Ghent to a concert in Brussels, keep them engaged. With enough scale it also brings structural sponsoring. Plan a no-obligation introduction via info@isic.be.
How does my company become an ISIC benefit partner?
Offer ISIC members a benefit with real added value and reach students, teachers, young alumni and young people up to 31. As a benefit partner you get: • visibility in the ISIC app, on the website and in communication to members; • local and international reach, from your student city to a network in more than 130 countries; • activation on campus through the poster and screen network of parent company Guido; • formats that work, such as Invite a Friend (1+1), city passes and events; • insights into the target group through the trend-watching platform Innerdreams. Get in touch without obligation via info@isic.be.
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